Category: Operating System

OpenAI Operator Early Experiments

OpenAI Operator ordered a computer monitor on Amazon for someone on my team! Here’s the prompt: ----- Order the LG 29WP60G-B monitor from Amazon. Ship it to: INSERT NAME, ADDRESS, PHONE Use the default credit card on the account. Just add the monitor to the cart, no need to ask for confirmation. You can also … Continue reading OpenAI Operator Early Experiments →

Saving Hours with AI Task Automation

To find ways to automate our work with AI and other technologies, we talk about how our team spends their time and what kinds of manual, time-consuming tasks we do. We realized that we were spending hours a week copying and pasting data from emails into our database of profiles. One of us would receive … Continue reading Saving Hours with AI Task Automation →

Fine-Tuning FTW!

We fine-tuned our first AI model and it was magical! We wanted to feed unstructured legal contracts into a model and extract structured data to enter into our database, instead of having to do that manually. Seemed like a perfect job for AI. We started by iterating on our prompt to see how far we … Continue reading Fine-Tuning FTW! →

3 Tips for Using RAG to Build an AI Internal Support Tool

Employees have questions. Many of the answers are somewhere in our company documents: handbook, wiki, expense policy, file system, list of important documents, and so on. Before AI, to answer their own questions, our team would have to search those documents manually. When searching a document for the answer, the person had to know the … Continue reading 3 Tips for Using RAG to Build an AI Internal Support Tool →

Quick Tip on Building AI Products

Chat interfaces are fun and easy to use, but to get the most value from AI, you need to build a system with various subsystems that use the right tool for the task, including using different AI models and fine-tunings, RAG, traditional code, and more.I've seen this when building internal tools. Before I employ AI, … Continue reading Quick Tip on Building AI Products →

5 Tips on How to Get Everyone at Your Company Using AI

The use cases for AI are countless and growing, so finding use cases is actually easy (ask AI if you need ideas!). The hard part is executing to make AI adoption happen at your company. Here are five tips on how to get everyone at your company using AI: 1. Create the Culture Create a … Continue reading 5 Tips on How to Get Everyone at Your Company Using AI →

You’re Not Spending Enough On Internal Tools

Looking back at the organizations I’ve worked at, I realize now that few of them spent sufficient resources on internal tools for our teams to be faster and better at their jobs. In the past, the lack of focus on those tools wasn’t a good thing, but it also wasn’t usually a large enough competitive … Continue reading You’re Not Spending Enough On Internal Tools →

Dear Founders, Stop Trying to Innovate on Everything

If you’re founding an innovative company, you have a long, difficult road ahead of you. To achieve your goal, you need to focus your time, money, and energy on that goal. Because of the personality of many great founders, they need to question everything, do everything better, optimize everything, innovate on everything. “That’s how it’s … Continue reading Dear Founders, Stop Trying to Innovate on Everything →

Job Versus DAO

In the transition from a job to a DAO, the question changes from: “Who will let you?” to “Who will stop you?”

Your DAO Still Needs An Operating System

By definition, a DAO reduces the need, in part, for that People OS. But, unless your DAO is completely autonomous on the blockchain and requires no human intervention ever, your DAO still needs some version of an old-fashioned, people Operating System.

Crypto DAO: The World’s Best Manager?

Not every organization can or should be a DAO, but every organization can learn from them.

Operating Principles (with Example)

Your Operating Principles are the most practical part of your Foundational Materials. Your goals are the WHAT to do. Your Operating Principles are the HOW to do.

How To Be A Great Employee

There are countless courses, coaches, and materials on management. But, what about the other half of that relationship? How do you learn to be a great employee?

How To Design An Onboarding Process for New Hires (with Templates)

Your new hire onboarding process will impact the likelihood, timeline, and level of success for every new hire, so you want to get it right.

A “Performance Review” System (with Templates)

This OpsMBA resource is a “Performance Review” system and template. We call it a “Results and Development Review” because it’s less focused on MEASURING the PERSON and more focused on MEASURING the RESULTS and DEVELOPING the PERSON.

People Management and Development System (with Templates)

Build your company’s People Management System to get the most out of your managers.

File and Folder Naming and Hierarchy System (with Examples)

Business Operations Fundamentals: Create a file and folder naming and hierarchy system to save hours of time when looking for files. Here are some tips and samples.

5 Guidelines On How To Design Your Organization

The product you sell will be a reflection of the organization you design.

Feedback for Management: Give More Off-Cycle Raises

There are few better ways to show you care about and value your employees, and to retain your best people, than the unrequested, unexpected, unscheduled, off-cycle raise.

9 Tips for Building a Communication System (with Templates)

Good communication is vital to your company's success. Build the right system for your company with these tips and templates.

6 Steps for Creating Better Managers (with Tools and Templates)

How to create a better management system and better managers, and incidentally achieve your company goals

How to Build a Project Management System (with Templates)

Project management is a skill. And it’s vital to your success. Get good at it.

Introduction to Execution

Everyone has ideas. Few can execute. You’re better off having great execution and the wrong idea because with great execution you can learn and iterate on your vision as part of the execution. On the other hand, a great vision without execution will get you nowhere.

How to Plan and Set Goals (with Templates and Examples)

Planning is how you turn your foundational materials into measurable goals, a prioritized to do list, and project plans, to maximize your likelihood of success.

Foundational Materials

Everything your organization does starts with and builds on your foundational materials. This resource has definitions of a vision, mission, strategy, values, and culture, with some of the best examples out there.

Your Startup Needs An Operating System

Your company has an Operating System whether or not you consciously build and nurture one. It will happen by default. And a default Operating System is highly unlikely to function well and get the long-term results you’re looking for.

Everyone Needs A User Manual

What if you had a user manual for your manager, the members of your team, or the people who work for you? You could, without years of working together first, learn how they like to communicate, how they like to manage or be managed, how they like to give and receive feedback, what their pet … Continue reading Everyone Needs A User Manual →

Wow, That Was a Great Meeting!

Said almost no one ever. Much more common is: “I’d do anything get that hour back!” Meetings are important. And also a good way to waste time. Ten wasted minutes in a six person meeting = a wasted hour for the organization. That adds up fast to wasted days and weeks and a frustrated, less … Continue reading Wow, That Was a Great Meeting! →