The use cases for AI are countless and always growing, so finding use cases is actually easy (ask AI if you need ideas!). The hard part is adopting AI at your company. Here are 9 ways to make it happen:
1. Assign an Owner
In most organizations, one big problem is that nobody owns AI internally, or the person who owns it doesn’t have the time to focus on it. Someone inside your organization needs to own this, either a new hire or a current member of the team. Transformation won’t happen without ownership.
2. Partner with HR
As we’ve explained, and as a few of the points below touch on: AI is a People Problem First. So, make sure you partner with them. But, as you’ll see below, it’s also a technology, product, and sales job. Get all your hats ready.
3. Create the Culture
Create a culture of looking to AI first to solve problems. Add it to your company values. Have leadership talk about it. The mindset and approach to solving every problem should be: How can I use AI to do this task better and more efficiently?
4. Implement the Triggers
For an action to happen, it helps to have a trigger that reminds people to do it. Having an AI-first culture will help, but adding triggers into your Operating System will be important. Do full meetings where everyone shares their AI use cases and lessons. Add an agenda item to standing meetings where people demo AI use cases. Create a chat room where people talk AI, share ideas, and log use cases. Add using AI to your project checklists. Triggers like those will make it difficult not to use AI.
5. Train and Support
This one is pretty obvious, but people won’t be able to incorporate AI into their jobs if they don’t have the tools, training, and support to do so. Provide the tools and training when you launch the AI initiative. Then make sure that the team has ongoing support from AI experts to help implement as needed. People don’t need to know how to do everything themselves. But they should be able to do many tasks on their own. And they should know how to spot more advanced opportunities to use AI, even if they don’t know how to implement it, and who to go to for help.
6. Add the Incentives
For an action to happen, it also helps to have incentives. Prioritize AI by building incentives to use it into your company goal setting process. Measure people’s performance in part based on their adoption of AI. Have AI be contributing factors to achieving other goals by finding efficiencies. Some examples:
- Use AI to reduce the time it takes to do a task by 10% in Q3.
- Use AI to reduce the time it takes to write a blog post by 20% in Q2.
- Use AI to source 20 sales leads in Q4.
Celebrate those successes to recognize the people who achieve the goals.
7. Sell it
We’ve talked about how you have to sell it. Sell it like you’d sell anything. Nothing sells itself. Many tech founders have learned this the hard way when they were expecting their awesome product to go viral on its own. This applies to your internal tools and your AI transformation too. While you have more control over your company and its internal users more than the general public and your potential customers, you’re still better off convincing the team to use AI than forcing the team to use AI.
8. Create indisputable value
Build products that are so obviously valuable, people can’t help but use them. You can sometimes blame the user for not using the product you’ve built, but you can also sometimes blame yourself. Make it impossible to blame yourself by building things that are so much better than the alternative. Then blame the user for not using it.
9. Remove the interface (and the option)
Build products that have no new interface, so that people go about their jobs in the same way, and the AI works without them having to take any new action and can’t not use it even if they wanted to! Take that lazy user! You just try and stop the AI transformation!
#writtenbyhuman #noAI #ArtificialIntelligence #AI #Transformation
