Before AI adoption at your organization is a technology problem, it’s actually a people problem. When your organization tries to adopt AI, the first step isn’t to just pick a platform and start using it. (Unless you’re an organization of one person! Lucky you!) At a very high level, the steps are more like this: First, … Continue reading AI is a People Problem First
Category: Human Resources
Courses: Practical AI
NYCOO offers a course called "Practical AI" that is an interactive session on how to use AI in your day-to-day work. We cover prompting best practices, an in-depth demo of ChatGPT’s features and capabilities with a variety of examples and use cases, how to build custom GPTs, agents, and tools, how to use agents, assistants, … Continue reading Courses: Practical AI
5 Tips on How to Get Everyone at Your Company Using AI
The use cases for AI are countless and growing, so finding use cases is actually easy (ask AI if you need ideas!). The hard part is executing to make AI adoption happen at your company. Here are five tips on how to get everyone at your company using AI: 1. Create the Culture Create a … Continue reading 5 Tips on How to Get Everyone at Your Company Using AI
You’re Not Spending Enough On Internal Tools
Looking back at the organizations I’ve worked at, I realize now that few of them spent sufficient resources on internal tools for our teams to be faster and better at their jobs. In the past, the lack of focus on those tools wasn’t a good thing, but it also wasn’t usually a large enough competitive … Continue reading You’re Not Spending Enough On Internal Tools
Career Discovery Course: Discover and Design Your Career Path
Can’t figure out what to do with your life? Unhappy in your current job? I made every career mistake possible. I put this course together to share what I learned in that process.
How To Be A Great Employee
There are countless courses, coaches, and materials on management. But, what about the other half of that relationship? How do you learn to be a great employee?
How To Design An Onboarding Process for New Hires (with Templates)
Your new hire onboarding process will impact the likelihood, timeline, and level of success for every new hire, so you want to get it right.
A “Performance Review” System (with Templates)
This OpsMBA resource is a “Performance Review” system and template. We call it a “Results and Development Review” because it’s less focused on MEASURING the PERSON and more focused on MEASURING the RESULTS and DEVELOPING the PERSON.
People Management and Development System (with Templates)
Build your company’s People Management System to get the most out of your managers.
5 Guidelines On How To Design Your Organization
The product you sell will be a reflection of the organization you design.
Feedback for Management: Give More Off-Cycle Raises
There are few better ways to show you care about and value your employees, and to retain your best people, than the unrequested, unexpected, unscheduled, off-cycle raise.
6 Steps for Creating Better Managers (with Tools and Templates)
How to create a better management system and better managers, and incidentally achieve your company goals
Foundational Materials
Everything your organization does starts with and builds on your foundational materials. This resource has definitions of a vision, mission, strategy, values, and culture, with some of the best examples out there.
Everyone Needs A User Manual
What if you had a user manual for your manager, the members of your team, or the people who work for you? You could, without years of working together first, learn how they like to communicate, how they like to manage or be managed, how they like to give and receive feedback, what their pet … Continue reading Everyone Needs A User Manual
Ten Tips on How to Hire Better (With Templates)
Hiring well is hard. Really hard. If you’ve hired people, you’ve probably made hiring mistakes. No matter how many interviews or what your process is, nothing can ensure you’ll do it right, especially if you want to hire without it taking many months. Before getting into how to make better hiring decisions, let’s start with … Continue reading Ten Tips on How to Hire Better (With Templates)
Four Reasons Why Your Company Needs An “Always Be Learning” Program
At each of my last few startups, I instituted a program where employees teach each other stuff. It’s called Always Be Learning or #ABL (because everything needs a mysterious hashtag). At Kickstarter, it started informally with a few people on the operations team teaching each other topics ranging from SQL to egg cookery, and grew … Continue reading Four Reasons Why Your Company Needs An “Always Be Learning” Program
How To Value Your Startup Stock Options— Discount Value
In the last several years at Kickstarter and advising startups, I’ve spent a lot of time trying to build models for awarding stock options in the fairest ways possible, talking to startups about the models they use, and thinking about the different ways to value companies and options. This post explains one simple way to … Continue reading How To Value Your Startup Stock Options— Discount Value
The common goal in compensation negotiations should be fairness
When negotiating compensation, the common goal most likely to lead to a successful, long-term employment relationship is fairness, not maximization by the employee or minimization by the employer. The compensation negotiation can set the tone for the relationship and is an early impression of company culture. Both sides want the relationship to be successful. Both … Continue reading The common goal in compensation negotiations should be fairness
Resources for Startup Operators 